Responsibility Matrix
Who to refer your questions to?
HR - Processes
Shikha Sharma
PEOPLE MANAGER
- Annual leave queries
- Sickness management
- Staff probation & performance management
- Employee benefits, well-being, and training
HR - Payroll & Contracts
Mohammed Wasi
OPERATIONS DIRECTOR
- Payroll and salaries
- Employment contracts and changes
HR - Admin
Finance - Invoicing
Mohammed Wasi
OPERATIONS DIRECTOR
- Travel expense claims
- Locum salaries
- Invoices for all client types and schools
Finance - Expenses
Finance - Taxi
Clinical Questions
Team Leads
Contact your relevant
Team Lead
- Writing SOAP notes
- Second opinions on cases
- Complex case management
Private Clients - Clinic, FMH, CYP & LAs
Mariam Elkashory
PRACTICE MANAGER
- Private clients scheduling
- New client contacts & discovery calls
- Private client onboarding
- Client SLAs, session confirmation, and discharges
Private Clients - Tribunals
School Management
Data Protection
Mohammed Wasi
OPERATIONS DIRECTOR
- Data breaches
- Any data protection related queries
Safeguarding
Madeleine Swan
PRINCIPAL THERAPIST
- How to record a safeguarding concern
- What actions to take
- Safeguarding policy guidance
Complaints
IT & Software
Richerd Ranatunga
SYSTEMS ENHANCEMENT OFFICER
- All hardware including laptops & iPads
- All software
Internal Systems
Ahad Ali
DATA MANAGER
- Online portals & systems help
- Therapist/Client portal queries
- Data troubleshooting and software updates
Unlocking Language
© All rights reserved 2026
Unlocking Language
© All rights reserved 2026